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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Rita P.

    I've been going to Dan's shop for years now and there's no one I trust more than Dan. Great service, great people. Dan's the man for your car care.


  • -Mark R.

    Fast, great service. Clean garage and very friendly. Highly recommend them.


  • -Bryan T.

    Thanks Dan for your help! You guys did an awesome job, appreciate it.


  • -Mario P.

    Outstanding. I haven't been here for 20 years, and Dan still remembers me, where I worked, and what I drove. When I showed up to get my car worked on, he was just leaving to take another customer home, himself. Customer service is number one here, the way it should be. Service quality is as excellent, all ASE certified, and will stand behind their work.


  • -Laurie J.

    Fabulous customer service, great value. Will definitely be my new go to place. Thank you Dan and Amanda for taking care of the details and making it easy.


  • -Michelle C.

    So very friendly and do a great job.


  • -John P.

    Great service, friendly staff, even loaner cars if you need one.


  • -Stuart H.

    My car had flat tire and after calling "tire repair" specialists and being told NO. I called Torbeck's and the owner told me YES. Dan Torbeck came to my house, changed the tire and took the flat back to his shop for repair. First class gentleman and first class service. Thank you, Dan.


  • -Madeline M.

    It is an absolute pleasure doing business with Dan. He does outstanding work on your automobile to keep it running and performing well. Dan is always fair, honest, and reasonable. He only recommends work that truly needs to be done. Dan is also a tremendous person and a great friend. I highly recommend Torbeck's Auto for all of your car care needs.


  • -Ayesha B.

    Dan does an amazing job with my car each time I visit him. His business and staff have excellent customer service skills and they're all just very nice, professional and amazing people. Wouldn't trust my car with anyone else

Call us for service: 513-761-1444

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
Mitchell1
Interstate Batteries
  • Car Care Aware